I was watching “Patton” the other night and a thought struck me.  I noticed that he was a commander that was not afraid to be on the front lines with his troops.  This both offered moral support and gave him the opportunity to get firsthand information during the battles.
This is very similar to what I've encountered many times on service calls.  My contact person will usually be someone in maintenance or management.  I’ll get to the plant, receive a short briefing of the problem, and be left at the production line to get things worked out.  For a repair, this isn't a problem…I like to be left alone to take care of my business.  But, when I’m trying to determine the root cause of a sealing issue, this can be an uphill battle.
Who do I turn to in these cases?  The operators.  These folks are on the front lines every day.  Anyone who works on one line (or a single machine) all day, every day, is going to be a wealth of information.  They’ll usually know if the process has changed or if a machine has been running differently, and will generally have more specific information on the problems experienced.  Very often I’ll hear a golden nugget of information from an operator which no-one else had heard.  This information is invaluable and I appreciate it greatly!
Combine this front line information with both our service & application expertise and we're certain to find the solution to whatever problem you are having.  Whenever you have any questions or issues, big or small, don't hesitate to contact us

Posted: 3/15/2011 10:01:10 AM by Jon Laack

 If you've been cruising around our site lately, you've probably seen a few new additions. Our marketing team has been working hard on some great new videos that highlight both Enercon cap sealers and how we help you achieve a perfect seal. A great way to stay up to date on our latest videos is to subscribe to our YouTube channel. You'll be sure to get the latest and greatest as we shoot more and more video!

Posted: 3/9/2011 5:39:34 PM by Ryan Schuelke

Looking for a quick and easy way to get answers for your induction cap sealing questions? This morning we launched a brand new service that will allow you to interact with our application experts online!

Just click the icon on the top of every page on our website then enter your name, email and question. You'll be chatting with one of our cap sealing experts in a matter of seconds. Just another way Enercon helps you Achieve a Perfect Seal!

Posted: 3/2/2011 12:48:27 PM by Ryan Schuelke