Several years ago, one of our salesmen told me, "Without the Sales Department, you'd be out of a job." I quickly responded with, "True—But without the Service Department, you might not get the next sale at a customer."
When was the last time you received excellent service? I'll bet you have to think about it. Now, when was the last time you received poor service? You can probably rattle off the entire story of that experience and also will warn everyone about what you went through. Why is good service so hard to come by and, more importantly, what is Enercon doing to make sure you receive top-of-the-class support?
First, we have real live people manning the phones 24/7. Call (262) 255-6070 during business hours and you can talk to anyone who is in. We'll handle any question you may have, ranging from technical things to application issues to 'silly' questions. If you call after hours, we have a rotating group of experienced service engineers who can help you out. (I'm the rookie of that group, with *only* 12 years at Enercon!)
We strive to minimize your down time-if something should go wrong with a system. If you know what parts you need, we can usually ship them out the same day. Most equipment sent in can be repaired and shipped out two business days after we receive it. If that's not fast enough for you, we have field engineers who can perform on-site troubleshooting and repair. They are also available for start-up assistance, preventative maintenance, and training.
Of course, for you do-it-yourself types, we have a wealth of service information on our website. You can also e-mail questions directly to our Service Department.
So, give us a call sometime. I look forward to it!